Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Discovery RV trading as Roma Caravans provides the following warranty in relation to its caravan products.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying and State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
Roma warrants that, subject to the exclusions and limitations below, all parts of the manufacture or assembly of the Caravan carried out by Roma will be free from defects in materials and
workmanship for a period of 3 years from date of delivery.
Unless otherwise indicated, any ‘Demonstrator’ Caravan purchased carries a 3 year warranty from the date of manufacture, not the date of delivery.
This warranty is transferable to a subsequent Purchaser if the Caravan is sold by the original
Purchaser during the warranty period. Use of the Caravan in a commercial capacity will void this warranty.
If a defect appears in Roma’s manufacture or assembly of the Caravan before the end of warranty period and Roma finds the Caravan to be defective in materials or workmanship, Roma will, in its
sole discretion, either:
If a fault covered by warranty occurs, the Purchaser must first contact Roma at the contact address listed below, or an authorised Roma distributor or repair agent.
Any warranty claim must be accompanied by:
The Purchaser must make the Caravan available to Roma or its authorised distributor or repair agent for inspection and testing. If such inspection and testing finds no defect in the Caravan, the Purchaser must pay Roma’s usual costs of service work, testing and re-handling;
The warranty will not apply where:
The warranty does not extend to:
The Caravan has been designed for recreational use not for permanent residential purposes.
Premature wear and tear to the Caravan caused by permanent residential use is not covered by this warranty.
The appliances, equipment, fabrics and fittings supplied with or in the Caravan are not manufactured or imported by Roma and are not covered by this warranty. Instead, they are separately warranted by their manufacturer’s warranty against manufacturing defects. Where this is the case, please refer to the individual manufacturer’s warranty documentation provided for the supplied components and their individual manufacturer’s warranty documentation provided for the supplied components and their terms may vary depending on the item.
The separately warranted components may include, but are not limited to:
Roma makes no express warranties or representations other than set out in this warranty.
The repair or replacement of the Caravan or part of the Caravan is the absolute limit of Roma’s liability under this express warranty.